Privacy Policy for Rijaks Rijksmuseum Tours & Visitor Services

At Rijaks Rijksmuseum Tours & Visitor Services ("we", "our", or "us"), we are committed to protecting your privacy and handling your personal data with transparency. This Privacy Policy explains how we collect, use, store, and share information when you use our online platform, book tours, or communicate with us.

Who We Are

Rijaks Rijksmuseum Tours & Visitor Services provides guided tours and related visitor services. Our business address is Weteringschans 91, 1017 RZ Amsterdam, North Holland, Netherlands. You can reach us at info@rijaks.shop.

Information We Collect

We collect information to operate our services effectively and provide you with a better experience, including:

• Contact details: name, email address, phone number, and billing address when you make inquiries or bookings.
• Booking details: tour selections, dates, party size, preferences, and payment confirmations (processed through secure third-party payment providers).
• Technical data: IP address, device information, browser type, and usage data collected via cookies and similar technologies.
• Communications: messages you send to us via email or forms on our site.

How We Use Your Information

We use personal data to:

• Provide, manage, and confirm tour bookings and visitor services.
• Communicate with you regarding inquiries, confirmations, updates, and support.
• Improve our site, services, and customer experience.
• Comply with legal obligations, prevent fraud, and ensure security.
• Send service-related notifications and, where permitted, occasional updates about our services. You may opt out of non-essential communications at any time.

Cookies and Similar Technologies

We use cookies and similar technologies to enhance site functionality, remember your preferences, and analyze site traffic. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect site performance.

Legal Bases for Processing

Where applicable, we process personal data based on one or more of the following grounds: performance of a contract (e.g., fulfilling your booking), legitimate interests (e.g., improving services, securing our platform), compliance with legal obligations, and consent where required.

Data Sharing

We may share your information with:

• Service providers assisting with payment processing, booking management, customer support, analytics, and IT infrastructure.
• Authorities or legal advisors when required to comply with legal obligations or to protect our rights and the rights of others.

We do not sell personal data. Third parties are engaged under appropriate agreements and must process data in line with this Policy and applicable laws.

International Transfers

If personal data is transferred across borders, we take reasonable measures to ensure adequate protection in accordance with applicable data protection laws, such as using standard contractual clauses or other recognized safeguards.

Data Retention

We retain personal data only as long as necessary for the purposes described in this Policy, to comply with legal obligations, resolve disputes, and enforce agreements. Once no longer needed, data is securely deleted or anonymized.

Your Rights

Depending on your location and applicable law, you may have rights to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion or restriction of your data, subject to legal obligations.
• Object to certain processing activities, including direct marketing.
• Withdraw consent where processing is based on consent.
• Request data portability where applicable.

To exercise these rights, please contact us at info@rijaks.shop. We will respond in accordance with applicable data protection laws.

Security

We implement reasonable technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. While we strive to safeguard your information, no system is entirely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not directed to children under the age required by applicable law to provide consent. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

Third-Party Links

Our site may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on our site, and the revised version will indicate the effective update. We encourage you to review this Policy periodically.

Contact Us

If you have questions or requests regarding this Privacy Policy or your personal data, please contact us:

• Rijaks Rijksmuseum Tours & Visitor Services
• Weteringschans 91, 1017 RZ Amsterdam, North Holland, Netherlands
• Email: info@rijaks.shop